Site Information

 Loading... Please wait...

Payments, Shipping & Returns

Accepted Payment Methods 
Our store accepts payments via Paypal, including Visa, Mastercard, Discover, most all credit cards, American Express, Debit Cards as well as payment by check, money order. If you have questions please call or email us. If you would like to pay by phone please call us 907 373 8688. When paying by check or money order I will ship your order as soon as payment is received and funds verified, that day or next business day at latest. I will ship credit card orders that day or next business day. All shipments will go out within 24 hours during business days. I will e-mail you with all information about your order so you know the status and are not in the dark about where your order is at. SECURE SITE FOR SECURE SHOPPING


Returns Policy

We will accept any product in its original package for up to 30 days from the date of shipment, 15% restocking fee applies. NO REFUNDS ON Custom Orders OR SHIPPING. Before returning any product, you will need to call or e-mail for an invoice number. PLEASE REMEMBER monitor settings can be different and may affect the way colors appear on the screen. If you have questions about a color e-mail us or call. Thank you!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We use USPS for shipping. Flat rate boxes and envelopes packing them safely and securely. If you would like your order to go a different method please contact us so we can ship accordingly and process payment.

Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. PLEASE NOTE: If we see that your order can fit safely in one box, versus 2 or in a flat rate envelope we will refund you the difference in shipping. Due to the different shapes, sizes of bags, sheets ect. shipping can be less. IF you are ordering Mosaic surfaces, remember the shapes will not fit in the envelope and we may need to call you if you have chosen that particular shipping method. 

The USPS Priority Flat rate Envelopes and Boxes are used for shipping. Please choose from the list of shipping options, the envelopes can hold up to about 3 pounds safely and if you have purchased 1 to 3 sheets of tile they are cut in half to lay better with packing in the envelope (note: this is for USA only, International Envelopes can not exceed 4 pounds. 3 sheets of tile are almost 6lbs)..For the Box, they can hold up to 10-11 sheets safely, if your orders weight goes over the 20lb. you have a choice of Priority Flat rate over 20lbs. that means your order will be packed in 2 Flat rate boxes. IF you have ordered more then that, we can call you to process.++ INTERNATIONAL Priority Flat rates are also available. Envelopes must NOT weigh over 4 lbs. for INTERNATIONAL ORDERS, boxes must NOT weigh over 20lbs. Any questions, concerns or CUSTOM TILE Orders please feel free to contact us by email or phone- 907-373-8688.** Thank you! 2003-2017

Privacy Policy 
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption. Security is HIGH PRIORITY.

Our Address 
Arctic Mermaid Mosaics 1925 E. Village Loop Wasilla Ak 99654- Phone: 907 373-8688 CHECK our CONTACT US page for hours open to come to our home to see our inventory and/or purchase mosaic supplies.

Arctic Mermaid Mosaics is an approved Retailer/Distributor of Trademark Mosaic Tile Supplies,LLC Tile Lines Kaleidoscope, Aura Metallic, Looking Glass Transparent, Prism Factor, Lyric Unglazed Porcelain, Lyric Glazed Porcelain, Prism Petites, Illuminati, C-3 and ColorGlitz Glass Mosaic Tiles. All content on this website is protected by Copyright Laws. No part of this website can be reproduced, copied, or distributed in any form or by any means with out express written consent. 2003-2017.


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
*  Captcha Check

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.